Customer Policy
Privacy Policy
We’re a small, home-based bakery, and we treat your personal information the way we’d want ours treated — carefully, and only for the reasons you’d expect. This policy explains what we collect when you visit our site or place an order, and what we do with it.
01 What We Collect
Your name, email, phone, delivery address, and what you ordered.
Entered at checkout and handled by our secure processor — we never see or store your full card details.
Cookies that keep your cart working, plus basic, anonymous data about how visitors use the site.
02 How We Use It
We use your information to bake and deliver your order, to contact you about that order, to answer your questions, and to keep improving our site. If — and only if — you’ve opted in, we’ll also send the occasional update from the kitchen.
03 We Never Sell Your Information
We don’t sell or rent your personal information — ever.
We share it only with the trusted service providers who help us run the business — our website host, payment processor, and email service — and only as much as they need to fulfill your order or keep the site running. We may also share information if the law requires it.
04 Marketing Emails
We only send marketing emails to people who opt in — placing an order doesn’t sign you up. Every email includes an unsubscribe link, and one click takes you off the list for good.
05 Cookies & Analytics
Like most websites, ours uses cookies to keep your shopping cart working and to gather basic, anonymous traffic information. You can control cookies through your browser settings, though turning them off may affect checkout.
06 Data Security
We take reasonable steps to protect your information, and our checkout runs over a secure, encrypted connection. That said, no method of sending information over the internet is completely secure, so we can’t promise absolute security.
07 Your Choices
You can ask us to see, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time. Just email us and we’ll take care of it.
08 Children’s Privacy
Our site and products are intended for adults. We don’t knowingly collect personal information from children under 13.
09 Changes to This Policy
We may update this policy from time to time. The date below always shows the current version.
10 Contact
Questions about your privacy or this policy? Reach us at shaylynncook@hearthbakingco.com or (208) 403-2297.
Last updated August 2026