Refund & Cancellation Policy

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Customer Policy

Refund & Cancellation Policy

We bake to order, by hand, with fresh and perishable ingredients. Once production begins, goods can’t be resold — so how much refund you’re eligible for depends on how much notice we receive. The more lead time you give us, the more flexibility we can offer.

01 Personal Orders

More than 24 hours before delivery Full refund, less any payment-processing fee.

Within 24 hours of delivery No refund — ingredients are purchased and production is underway.

After delivery No refund. See Quality Issues below.

Personal Orders require 24 hours’ lead time, so the cancellation window mirrors the production window. For Personal Orders, delivery means the moment we leave your order at your door and send your drop-off message.

02 Events & Catering

7 or more days before your event Full refund, less any payment-processing fee.

3–6 days before your event 50% refund — sourcing and prep are already committed.

Fewer than 3 days before your event No refund — ingredients are purchased and production is scheduled.

Catering payment is taken at scheduling. These windows balance your flexibility against costs we’ve already committed.

03 Rescheduling

Personal Orders Move once, free, with more than 24 hours’ notice — subject to availability.

Events & Catering Move once, free, with 7 or more days’ notice. Inside that window, a change is treated as a cancellation above.

04 Quality Issues

If a product arrives damaged or not as ordered, email us within 24 hours with a photo and we’ll make it right — a replacement on the next available bake, or a refund of the affected item, at our discretion. Once we’ve left your order at your door and sent your drop-off message, it’s in your care — heat, weather, pets, or someone else picking it up aren’t quality issues, so please bring it inside soon after you hear from us. Taste preference isn’t a quality defect; we stand behind our freshness and accuracy, not subjective taste.

05 Circumstances Beyond Our Control

If we ever have to cancel for reasons outside our control — illness, equipment failure, weather — you’ll receive a full refund or a reschedule we agree on together. Our liability is limited to the amount paid for the order.

06 How Refunds Are Issued

Approved refunds return to your original payment method within 5–10 business days. Payment-processing fees charged by the platform are non-refundable, since they aren’t returned to us.

Last updated September 2026